Orders are typically processed within 1–2 business days. During peak periods, holidays, or promotions, processing may take slightly longer.

After shipping, delivery is typically 3–7 business days worldwide with FedEx Express.

Yes. You’ll receive tracking by email as soon as your order ships. You can also track orders in your account via Track my order.

If your order hasn’t shipped yet, contact us immediately at hello@vooqo.com. Once shipped, address changes may not be possible.

We offer a 30-day return window from delivery. Items must be unused, unopened, and in original packaging. For hygiene and safety reasons, we can’t accept returns of opened, unsealed, or used cosmetics and personal care items unless they arrive damaged, defective, or incorrect.

Contact us within 48 hours of delivery with photos and your order number. If it’s our mistake, we’ll cover return shipping and resolve it. If a parcel is marked delivered but you can’t locate it, check with household members or building reception first, then contact hello@vooqo.com within 48 hours of delivery confirmation.