Orders are typically processed within 1–2 business days. During peak periods, holidays, or promotions, processing may take slightly longer.

After shipping, delivery is typically 3–7 business days worldwide with FedEx Express.

No. Orders are shipped customs-cleared and prepaid. You won’t be asked to pay anything at the door or complete customs paperwork on arrival.

Yes. You’ll receive tracking by email as soon as your order ships.

If your order hasn’t shipped yet, contact us immediately at hello@vooqo.com. Once shipped, address changes may not be possible.

We offer a 30-day return window from delivery. Items must be unused, unopened, and in original packaging.

For hygiene and safety reasons, we can’t accept returns of opened, unsealed, or used cosmetics and personal care items unless they arrive damaged, defective, or incorrect.

Contact us within 48 hours of delivery with photos and your order number. If it’s our mistake, we’ll cover return shipping and resolve it quickly.

No. Final sale items are not eligible for return.

Once your return is received and approved, refunds are issued to the original payment method within 1 business day (banks may take longer to post).

Vooqo formulas are designed to be gentle and skin-compatible. We recommend not combining with synthetic based products.

Yes. Vooqo is formulated with a clean philosophy and cruelty-free standards. Product-specific details are listed on each product page.

Use the Online Chat, or email us at hello@vooqo.com with your skin type and goals and we’ll recommend a routine.

You’ll receive an order confirmation email immediately. Once shipped, you’ll receive a shipping confirmation with tracking.

Chat Online or Email hello@vooqo.com and include your order number for the fastest support.